Returns and Exchanges

In order for a product to be returned to HoldYourFire.com, it must be unused and in brand new condition. Our knowledgeable customer support team is available to assist you as you research the product you intend to purchase.

Please read the following policy thoroughly and contact us with any questions you may have.

ORDERS RETURNED WITHIN 30 DAYS

To be eligible for an exchange or refund, all items purchased from HoldYourFire.com must fulfill the following requirements:

• Item(s) must be in unused, original new condition.
• Item(s) must be shipped back within 30 days of the original delivery date.
• Return must include a Return Authorization (RA) number, which can be acquired by calling us at +1-800-925-1236 or emailing us at info@holdyourfire.com.
• Buyer is responsible for, and must agree to pay, all shipping costs associated with item(s) returns. This includes responsibility for any expedited shipping services chosen at the time of purchase, which are non-refundable.
• Buyer must understand and agree to a 25% restocking fee for opened items or items that have broken seals.
• Item(s) not returned in full will incur additional restocking fees of up to 60%. This includes parts and/or accessories.
• QuickDraw reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

All returns or exchanges require an authorized RA number, which ensures the proper processing of returned item(s). QuickDraw is not responsible for items sent to us without an RA number, which must be written on all sides of the packaging containing the returned item. If you have any further questions, please contact us.

Purchasers are responsible for all shipping costs associated with the return of any item. Since we are not liable for items that are lost or damaged during transit, we highly recommend you insure your package(s) and/or purchase delivery confirmation. Any and all non-standard shipping services purchased by the buyer during the original purchase, including upgraded and international shipping, are the exclusive responsibility of the buyer and non-refundable. Assuming all of the above conditions have been met, buyers can expect their refund or exchange to process within one (1) week of its delivery date to us (this includes the shipment of all exchanges, and the refunds of all credit cards or money orders). This return policy is available exclusively to customers within the United States and/or Canada. Please visit our Foreign Country Return Policy for countries outside of North America.

ORDERS RETURNED AFTER 30 DAYS

No product is eligible for return or exchange after thirty (30) days of purchase.

FOREIGN COUNTRY RETURN POLICY

QuickDraw’s foreign return/exchange policy is carried out on a case-by-case basis. We always try our best to accommodate foreign returns and exchanges; however, due to the increase of shipping costs, customs fees, and taxes, we cannot guarantee that such a request will be granted.

NOTICE

QuickDraw reserves the right to amend this Return Policy at any time and without prior notification by posting the amended terms on this page. Additionally, QuickDraw and its affiliates reserve the right to refuse a return for any reason.