QUICKDRAW, LLC., warrants to the original consumer that its products are free from any electrical or mechanical defects for a period of 1 YEAR from the date of purchase. If any such defect is discovered within the warranty period, QUICKDRAW, LLC., will repair or replace the unit free of charge.
The warranty covers normal consumer use and does not cover damage that occurs in shipment or failure that results from alterations, accident, misuse, abuse, neglect, wear and tear, inadequate maintenance, commercial use, or unreasonable use of the unit. This warranty does not cover cost of repairs made or attempted outside of the factory.
The warranty does NOT cover cartridges, atomizers, or any other consumable/disposable parts or accessories.
WHAT INFORMATION IS COLLECTED?
QuickDraw prioritizes your privacy. When you visit HoldYourFire.com, we collect website use information to provide you with a streamlined, protected, tailored experience. In addition, we may collect personal information that you specifically provide us on an individual basis through web forms and purchases. For example, if you choose to purchase from HoldYourFire.com, you will need to provide some or all of the following information:
• Shipping Address
• Email Address
• Credit Card Number
• Name on Credit Card
• Expiration Date
• Credit Card Billing Address
• 3-Digit Security CCV Code
• Telephone Number
Your personal information will not be shared, sold, or traded without your explicit consent, except to fulfill your transaction, order, and shipment. QuickDraw may also use this information internally to formulate reports, from which we may develop marketing and promotional campaigns.
If you need to provide us sensitive information, please do not use e-mail to do so. Our web forms, which use SSL technology, are secure and best suited for this purpose. Should you choose to contact us via email, we will record your email address, the contents of your message, and our responses. We use technical, physical, and administrative security to guard our computing systems and the information you share with us from malicious access, use, disclosure, or modification.
YOUR IP ADDRESS AND COOKIES
To prevent malicious activity and transactions, and to protect your privacy, our web servers collect your computer’s IP address automatically. An IP address is a unique number that a network uses to identify your computer, every time it is connected to the internet.
To streamline your experience with HoldYourFire.com, a number of our pages employ first and third party ‘cookies.’ Used to record your preferences and enhance a variety of site functions, a cookie is a text file we place in your web browser. Cookies help our website recognize you, facilitate your order status as you checkout, and make sure the contents of your shopping cart are available should you leave a purchasing session. The text files also help us understand general usage of our site, and improve our offerings.
HOW DO WE PROTECT YOU AND YOUR INFORMATION?
Information recorded during product purchases – including address and credit card data – is transmitted safely via a Secure Sockets Layer, or SSL. Providing up to 256 bit encryption, this layer is the web’s most reliable means of transmitting information. We do not transmit financial information via email, and would ask that you refrain from doing so as well; our web form can be used for such purposes. Please contact us if you have any questions or concerns.
WEBSITES LINKED TO HOLDYOURFIRE.COM
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. On occasion, links to external sites are provided as supplementary sources of information for topics some users of our website may find relevant.
PRIVACY OF CHILDREN
Children under the age of 18 are prohibited from the use of our website and products. If you are under the age of 18, our services may be used only with explicit permission from your parents or legal guardians.
To maintain information accuracy, prohibit unauthorized access, and ensure the proper use of data, we have taken the necessary managerial, physical, and electronic measures to protect the data we collect online.
QuickDraw orders over $50 receive free shipping within the USA and Canada.
You will receive a confirmation email upon placing your order, and a second email with tracking information once your order has been packaged for delivery. A signature may be required for orders over $200.
Same Day Shipping
Orders placed by 2pm ET will receive same day shipping. Tracking information will be emailed within one business day.
Estimated Arrival Times
• FedEx Ground — 2 to 5 Business Days
• FedEx Express Saver — 3 Business Days
• FedEx 2Day — 2 Business Days
• FedEx Standard Overnight — Next Business Day by 3pm
• FedEx Priority Overnight — Next Business Day by 10:30am
• USPS First Class Mail — 2 to 6 Business Days
• USPS Priority Mail — 1 to 3 Business Days
• USPS Express Mail — 1 to 2 Business Days
QuickDraw offers USPS and FedEx shipping options for international customers.
All transactions are in USD. International customers with a credit card currency other than USD may be assessed fees associated to currency conversion by their credit card issuer or bank.
Customers are solely responsible for Customs and Duty Fees assessed at the discretion of the country receiving the package. To determine import fees and taxes, please check with your country's Customs Office before making a purchase. These charges are not included in your order total.
Contact QuickDraw at firstname.lastname@example.org or +1-800-925-1236.